City-Zen AI is a software as a service technology business. 

We build Natural Language Processing and Machine Learning APIs to help Local Authorities enhance the citizen experience, boost productivity and reduce public spending in contact centres without writing off any technology debt. 

Welcome to City-Zen AI

Overcoming the Civic Service Transformation Challenge

There are many complex challenges facing local governments as they try to understand, serve and navigate citizens and communities through a global pandemic and financial downturn towards 2030. 

 

We understand that the challenge for Local Authorities, to meet the increasing demand for welfare support, is complex, to say the least. All eyes are on you to;

  • Provide omnipresent person-centred place-based communications and services 24/7 so as not to appear 'divorced' from public sentiment.

  • Accelerate data-literacy, digitalisation, AI adoption and automation without displacing or disconnecting the public or jobs. 

  • Overcome cultural resistance, increase skills, knowledge, engagement & productivity.

  • Comply with increasing regulations, reducing budgets, skills gaps, resource constraints.

  • Whilst minimising writing-off as little technology debt as possible

Theory of Change

Leading Citizens Through a Global Crisis Means Solving a Wide  Range of People-Centred Place-Based Problems.

 

Even the best advisors working 24/7 would struggle to search and signpost all available welfare and support services. 

Augmenting human intelligence with machine learning can help frontline workers capture, categorise and connect people to the right services in realtime leaving them free to focus on the human acts of empathy, kindness and discretion.

 

Unleashing the power of data insights and analytics helps budget holders deploy and design person-centred, place-based, data-driven support with limited resources. 

 

Our Solutions

CONTACT CENTRE APIS / VIRTUAL ASSISTANTS 

  • Build more capacity to care empathy and ethics into call/ assistant technology   
  • Improve the productivity of contact centre/advisors
  • Extend contact centre hours without increasing headcount 
  • Reduce risk, administration, costs and workloads 
  • Remove backlogs, takedown 'Don't call us', signage on websites.
  • Route cases in realtime to any /all areas at the first point of contact.
PREDICTIVE 
ANALYTICS INSIGHTS DASHBOARD
  • Make insight-informed decisions with reasoning, clarity and confidence in times of crisis and recovery.
VOICE OF THE CITIZEN 
STRATEGY & SKILLS
CONSULTANCY 
  • Apple listened to its customers to build products..  
  • Turn citizen-centred insights into co-created person-centred, place-based, data-driven public service solutions to pressing social problems.

The Benefits to Local Authorities

Reduce Workload

Handle complex public requests 24/7 while reducing weight on frontline teams. Allow experts to focus on complex human problems.

Reduce

Cost

Reduce costs through automation Chat tools and Natural Language processing tools helping authorities to save operating costs for reinvestment.

Enhance The Citizen Experience

Intelligent triage to personalise experience, engagement and communication. Reduce repetition of 

sensitive personal stories to multiple agencies or centres. 

Minimise public anxiety, frustration and risk.

About Us

OUR STORY 
OUR VISION
TECH &
GEEK SPEAK
 

Consultancy Clients

 

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