City-Zen AI develops ethical accessible conversational AI and Chatbots to free the flow of communication, co-creation and transformation for people living in and delivering social housing without risking unintended consequences of technology.

Welcome to City-Zen AI

Making Public Services More Accessible for Millions of Citizens

Social Housing are having to move at unprecedented speed to inform, serve and navigate citizens and employees through a global pandemic and financial downturn towards 2030.   The for citizens with while caring for their with quality, empathy and equity

 

We understand that the challenge for Local Authorities, to meet the increasing demand for welfare support, is complex, to say the least. All eyes are on you to lead citizens through a global crisis and financial downturn. 

  • Providing inclusive, person-centred place-based communications and services 24/7 

  • Accelerate self-service and automation without displacing or disconnecting the public or jobs. 

  • Increase public engagement & productivity.

  • Comply with increasing regulations, reducing budgets, skills gaps, resource constraints.

  • Whilst minimising writing-off as little technology debt as possible,

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Theory of Change

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Removing point of contact barriers for citizens who need to assistance can improve the citizen experience and improve productivity.  By augmenting telephony systems with Natural Language Processing and Machine Learning City-Zen AI help the public sector connect with citizens with the right services in realtime leaving them free to focus on the human acts of empathy, kindness and discretion.

 

Unleashing the power of data insights and analytics helps budget holders deploy and design person-centred, place-based, data-driven support with limited resources. 

 

Our Solutions

CONTACT CENTRE APIS / VIRTUAL ASSISTANTS 

  • Build more capacity to care empathy and ethics into call/ assistant technology   
  • Improve the productivity of contact centre/advisors
  • Extend contact centre hours without increasing headcount 
  • Reduce risk, administration, costs and workloads 
  • Remove backlogs, takedown 'Don't call us', signage on websites.
  • Route cases in realtime to any /all areas at the first point of contact.
PREDICTIVE 
ANALYTICS INSIGHTS DASHBOARD
  • Make insight-informed decisions with reasoning, clarity and confidence in times of crisis and recovery.
VOICE OF THE CITIZEN 
STRATEGY & SKILLS
CONSULTANCY 
  • Apple listened to its customers to build products..  
  • Turn citizen-centred insights into co-created person-centred, place-based, data-driven public service solutions to pressing social problems.

The Benefits to Local Authorities

Reduce Workload

Handle complex public requests 24/7 while reducing weight on frontline teams. Allow experts to focus on complex human problems

 

 

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Reduce

Cost

Reduce costs through automation Chat tools and Natural Language processing tools helping authorities to save operating costs for reinvestment.

Enhance The Citizen Experience

Intelligent triage to personalise experience, engagement and communication. Reduce repetition of 

sensitive personal stories to multiple agencies or centres. 

Minimise public anxiety, frustration and risk.

About Us

OUR STORY 
OUR VISION
TECH &
GEEK SPEAK
 

Consultancy Clients

 

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