City-Zen AI is a software as a service technology business.
We build Natural Language Processing and Machine Learning APIs to help Local Authorities enhance the citizen experience, boost productivity and reduce public spending in contact centres without writing off any technology debt.
Welcome to City-Zen AI
Overcoming the Civic Service Transformation Challenge
There are many complex challenges facing local governments as they try to understand, serve and navigate citizens and communities through a global pandemic and financial downturn towards 2030.
We understand that the challenge for Local Authorities, to meet the increasing demand for welfare support, is complex, to say the least. All eyes are on you to;
Provide omnipresent person-centred place-based communications and services 24/7 so as not to appear 'divorced' from public sentiment.
Accelerate data-literacy, digitalisation, AI adoption and automation without displacing or disconnecting the public or jobs.
Overcome cultural resistance, increase skills, knowledge, engagement & productivity.
Comply with increasing regulations, reducing budgets, skills gaps, resource constraints.
Whilst minimising writing-off as little technology debt as possible
Theory of Change
Leading Citizens Through a Global Crisis Means Solving a Wide Range of People-Centred Place-Based Problems.
Even the best advisors working 24/7 would struggle to search and signpost all available welfare and support services.
Augmenting human intelligence with machine learning can help frontline workers capture, categorise and connect people to the right services in realtime leaving them free to focus on the human acts of empathy, kindness and discretion.
Unleashing the power of data insights and analytics helps budget holders deploy and design person-centred, place-based, data-driven support with limited resources.
CONTACT CENTRE APIS / VIRTUAL ASSISTANTS
Build more capacity to care empathy and ethics into call/ assistant technology
Improve the productivity of contact centre/advisors
Extend contact centre hours without increasing headcount
Reduce risk, administration, costs and workloads
Remove backlogs, takedown 'Don't call us', signage on websites.
Route cases in realtime to any /all areas at the first point of contact.
ANALYTICS INSIGHTS DASHBOARD
Make insight-informed decisions with reasoning, clarity and confidence in times of crisis and recovery.
VOICE OF THE CITIZEN
STRATEGY & SKILLS
Apple listened to its customers to build products..
Turn citizen-centred insights into co-created person-centred, place-based, data-driven public service solutions to pressing social problems.