City-Zen AI develops ethical accessible conversational AI and Chatbots to free the flow of communication, co-creation and transformation for people living in and delivering social housing without risking unintended consequences of technology.
Welcome to City-Zen AI
Making Public Services More Accessible for Millions of Citizens
Social Housing are having to move at unprecedented speed to inform, serve and navigate citizens and employees through a global pandemic and financial downturn towards 2030. The for citizens with while caring for their with quality, empathy and equity
We understand that the challenge for Local Authorities, to meet the increasing demand for welfare support, is complex, to say the least. All eyes are on you to lead citizens through a global crisis and financial downturn.
Providing inclusive, person-centred place-based communications and services 24/7
Accelerate self-service and automation without displacing or disconnecting the public or jobs.
Increase public engagement & productivity.
Comply with increasing regulations, reducing budgets, skills gaps, resource constraints.
Whilst minimising writing-off as little technology debt as possible,
Theory of Change
Removing point of contact barriers for citizens who need to assistance can improve the citizen experience and improve productivity. By augmenting telephony systems with Natural Language Processing and Machine Learning City-Zen AI help the public sector connect with citizens with the right services in realtime leaving them free to focus on the human acts of empathy, kindness and discretion.
Unleashing the power of data insights and analytics helps budget holders deploy and design person-centred, place-based, data-driven support with limited resources.
CONTACT CENTRE APIS / VIRTUAL ASSISTANTS
Build more capacity to care empathy and ethics into call/ assistant technology
Improve the productivity of contact centre/advisors
Extend contact centre hours without increasing headcount
Reduce risk, administration, costs and workloads
Remove backlogs, takedown 'Don't call us', signage on websites.
Route cases in realtime to any /all areas at the first point of contact.
ANALYTICS INSIGHTS DASHBOARD
Make insight-informed decisions with reasoning, clarity and confidence in times of crisis and recovery.
VOICE OF THE CITIZEN
STRATEGY & SKILLS
Apple listened to its customers to build products..
Turn citizen-centred insights into co-created person-centred, place-based, data-driven public service solutions to pressing social problems.